Clear Sky Recruitment has immediate starts for a number of Credit Representatives to work from home. Utilizing a company laptop and phone, a Credit Representative will work collaboratively across the Collections Department with wide ranging responsibilities including but not limited to; managing delinquent accounts and negotiating payment arrangements, investigating and resolving instances of Fraud to mitigate business loss and performing account reviews with a view to identifying eligibility for outsourcing.
*WORK FROM HOME*
Hours of work: 8.30am - 5.00pm
Our client's vision is to meet the mobility needs of their customers through financial services solutions for their brands. They promote a collaborative culture of people who actively contribute with integrity.
Work collaboratively across collections teams ensuring that department objectives are met.
Ensure effective collection activity on delinquent accounts through thorough review of accounts.
Handling and administration of deceased customer accounts.
Liaise with external agents and vendors as required.
Assist the Fraud Coordinator in investigating and reporting all fraudulent activity to Senior Management.
Identify accounts for Forward Flow, outsourcing, or write-off submission in accordance with defined policy and procedure criteria.
Instruct on Return of Goods in accordance with legal requirements and policy & procedure.
Meet or exceed targets for quality and quantity.
Understanding and promoting the company’s policy on Treating Customers Fairly (TCF).
To ensure ongoing adherence to all relevant compliance regulations that may govern the business and complete all regulatory knowledge training where applicable in a timely fashion.
Upon applying for this position, you are giving authorisation for Clear Sky Recruitment Ltd to contact you regarding this vacancy and other vacancies our team feel that may be suitable for you. We will not present your CV to any clients without your consent. We will contact you if your CV is of interest to our client and if you are unavailable, then we will leave a message and send a text message. It will be your responsibility to return our call.
Clear Sky Recruitment is a leading independent recruitment agency based in Caerphilly and Newport that specialises in contact centre and office support recruitment.