Quality Assurance Administrator

Blackwood
Temporary
£7.93 phr
Clerical

Quality Assurance Administrator

£7.93 phr

Monday-Friday 9am-5pm

You will review, quality check and collate the reports of the field teams prior to issuing to the clients in line with defined quality criteria, to provide an exceptional level of customer care and quality contributing to a ‘Right First Time’ culture.

The role is pivotal in ensuring the customers receive their reports in a timely manner, with a high degree of accuracy. You will be someone who is a stickler for quality and attention to detail coupled with the ability to work quickly and with high levels of productivity.

You will support continuous improvement across all operational areas by providing constructive feedback through your quality checks and controls to improve the overall customer experience.

Key Activities:

  • Responsible for report monitoring on a daily basis (inventories, check out reports, legionella risk assessments & property audit reports)
  • Responsible for capturing Quality performance data using a pre-defined check list to allow the Quality Assurance Team Manager to report on performance.
  • Responsible for the rapid release of reports to our clients within 24 hours of completion

Essential Experience:

  • Demonstrable experience of working in a high volume administrative function
  • Demonstrable experience of working in a customer focused environment
  • Demonstrable experience of hitting productivity targets
  • Demonstrable experience of quality checking processes and procedures

Desirable Experience:

  • Experience of the residential property services market
  • Experience of energy efficiency products (commercial or residential).

Required Skills:

  • Strong computer skills, particularly typing skills and the ability to use Microsoft Computer Packages and the Internet
  • Attention to Detail and accuracy
  • Ability to work under pressure and to competing deadlines
  • Very strong verbal and written communication skills
  • Excellent team player with a hands on approach

Personal Details




Contact Details






Qualifications


YesNo



I have read and understood the privacy policy.