It & Digital

IT Support Technician

Type: IT Support Technician
Salary: £43,000 - £45,000 pa
Location: Remote - UK Travel Required

Job Description

Clear Sky Recruitment are pleased to be the recruiter of choice for an establised food procressed based around the UK and on their behalf we are seeking an experinced IT Support Technician.

Location of post: All Sites (frequent travel sites in Northern Ireland, Wales, Republic of Ireland & England)

Background: In July 2023,my client acquired 100% of operations in the UK & EU. With an already existing portfolio of projects, we now enter an exciting period of integration with our international family. This role will provide IT Support at each of the sites remotely and onsite to meet business needs.

Role Purpose: Working as part of a decentralised team, you’ll be self-driven and proactive in this role as you contribute to the delivery of day to day IT Support, assist with projects and upgrades along with continual service improvements for our factory systems and office environment. You should be familiar with hypervisors & virtualisation, Networking & the Windows Server and Client ecosystems and proficient in user productivity software (O365). Reporting into the IT Systems Engineer you should be comfortable with weekly reporting and remote collaboration.

Responsibilities & Measures of Success:

Relationship Development

  • Effectively work with project stakeholders and senior management
  • Provide guidance and influence positive behaviours of the IT Site Support staff.
  • Establish an effective working relationship with our symbiont IT Services Provider, GBS & CapGemini
  • Maintain strong lines of communication with departmental management, comfortable with weekly reporting & collaboration with others at different locations.
  • Develop a culture of ownership through the transition of new technology into BAU at the Sites

Operational Excellence

Responsibilities:

o Underpin and contribute to L1 & L2 support functions and associated administrative processes including BAU KPI’s,

o Drive effective use of the ServiceDesk and work on behalf of our users to ensure issues & requests are handled in a timely manner.

o Assist in the standardisation of Processes and Administration across the sites IT functions.

o Participate effectively in project teams at a site level where IT resource is required

o Contribute to the Maintenance of Documentation – SOP’s, BCP, DR

o Ensure that Security practices & standards are maintained and adhered to, include those surrounding Data & Physical/Perimeter solutions.

o Provide Systems & Application Support, through the maintenance of Knowledgebase material (OneNote), relevant vendor or external training and upgrades.

o Identify where Systems & Processes can be automated and propose solutions to improve or remove low value activities.

o Assist in the development of the IT Strategy and its delivery.

o Provide support for internal users that cannot be resolved by the Global Service Desk.

o Setup and support of IT equipment such as printers, scanners, phones & other peripherals.

o Maintain & troubleshoot Windows desktops, Windows HMIs, laptops & Apple iPhones.

o Liaise with vendors for IT hardware purchasing & support.

o Administer on-prem servers running VMware Virtualization & Windows Servers.

o Troubleshoot system and network problems, diagnosing and solving hardware or software faults in a logical and strategic manner

o Carry out IT (Office Environment) & OT (Factory Environment) infrastructure maintenance

o Support of wireless networks across the site.

o Support of a production label printers

o Participation in Fiscal administration, including the development of Capex/Opex budgets and project-based commercials.

o Ensure awareness of Risk Management processes are embedded in BAU activities

o Support local sites as part of an escalation process or period of complex change.

MEASURABLE OUTPUTS

1. During an initial 6 month probation period the candidate will undergo a familiarisation process to learn and understand all of the Systems relating to IT. Understanding will be measured by the generation of a report and presentation detailing design and process changes that will positively impact performance, productivity and financial factors. To be delivered to Direct and Senior Management.

2. Create and maintain a schedule of work in order to assist in resource planning and reporting.

3. Maintain and develop personal and technical skills appropriate to the systems being support and future technologies to be deployed.

4. Create Technical Training and deliver to internal IT members to assist in the supporting of the IT Systems.

Team

  • No Direct Reports but will work closely with all Site IT Support members
  • Contribute positively and proactively to the development of the team communication processes.
  • Support and provide help and advice to team members when appropriate
  • Support the IT Manager with team initiatives

Responsible Care

  • Drive and support a positive Health and Safety culture within the business where H&S is given equal priority with all other activities
  • Maintain focus on workplace safety, ensuring all activities are carried out in accordance with Standard Operating Procedures (PSOP’s)
  • Ensure that the circumstances of any accidents or incidents or near misses are recorded in detail, reported via specified methods and that any supporting documentation is completed promptly Immediately escalate any accidents to the site manager and the H&S manager.
  • Promote the culture of “Stop, Think, Act” . Observe, act on and immediately report any issues that may pose a threat to a safe working environment
  • Promote the submission of Safety Improvement recommendation (SIR)’s
  • Ensure all Personal Protective clothing and equipment is worn in accordance with company policy.
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